For more than 15 years, Ralph Bodenner has shipped customer-focused software, starting at Amazon.com, and then building developer tools at two reconfigurable hardware startups. Since his arrival at New Relic in 2009, he's been dedicated to building effective software teams. As director of engineering, his experience crosses all aspects of software development, enabling his team to provide continuous delivery in a complex, software-as-a-service environment for a customer base that has grown to 90,000 in six years. Ralph holds an AB in Computer Science from Duke University.